KMS verification on MAK software. Office Software Protection Platform Service. Protection Platform Service' /> 1003. Slow freezing computer. Discussion in 'Virus & Other Malware Removal' started by JonnyR, Jul 8, 2012. O23 - Service: Software Protection (sppsvc) - Unknown owner - C: Windows system32 sppsvc.exe (file missing). S3 osppsvc;Office Software Protection Platform;C: Program Files Common Files Microsoft Shared.

I am trying to assist some end users troubleshoot an issue with Outlook freezing up when attempting to send email. I have correlated this behavior with Event ID 1003 (Office Software Protection Platform Service) in the Windows Application logs. When the user sends the email, Outlook's window changes to 'Not Responding', Event ID 1003 is logged after about 1 minute, and shortly thereafter Outlook becomes responsive again. The details logged in this event log are as follows: The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f2 Licensing Status= 1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )] 3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )] Does something need to be changed/modified/tweaked to avoid this long delay? Thanks, Vincent. Hello, So far, I can not find any known issues that we are currently working on.

Here's what I understand from your description above: 1. Outlook 2010 freezes when sending e-mails.

When the user sends an e-mail Outlook window changes to “Not Responding”. At this point it generates an event ID 1003 and then after some time Outlook becomes responsive. To help us narrow down the issue, please answer the questions below: 1.

Ensure that all users are on latest build of Outlook (refer ) 2. What is the Build number of Exchange that you are running? Is the user using outlook in Cached Exchange Mode or Online Mode?

Is the issue seen if we use Outlook in the safe mode?(Outlook.exe) 5. What add-ins are loaded with Outlook.exe? How many users are affected? Since how long the issue is occurring? Is the issue re-producible on demand?

Any recent changes were made in the environment? Is the issue seen if we configure new outlook profile for the user on the same computer? Is the issue seen if we configure new outlook profile on another computer?

What if we configure another users outlook profile on this computer? Does Outlook freeze when sending e-mails or does it also freeze while doing any other activity within outlook.

Thank you RKeith - [MSFT]. This is happening to me as well, but its not just outlook doing this it is also Word and Excel. When opening files on a network or locally from windows explorer, it will just hang their for around 5 minuets before word or excel open up with the document.